SHIPPING
We offer free shipping on all orders within the continental US.
For our international customers, please note that you are responsible for the payment of any associated fees, customs, duties, and taxes.
RETURNS
Items must be in their original packaging and condition, unused and unaltered, to qualify for an exchange or a full refund. A prepaid shipping label will be provided upon request for valid domestic (US) returns. Items must be returned within 30 days of receipt.
Refunds are credited back to the original payment method. Please allow up to 5 business days for returns to be processed once received, not including the day of delivery. Tracking confirmation does not indicate completion of the return process, as items must be sorted, inspected, and approved by our warehouse before we can issue a refund or exchange.
To return or exchange an item, contact us at hello@shalommenorah.com. Please include the reason for the return, the item(s) you are returning, and your order number.
INTERNATIONAL RETURNS & EXCHANGES
For international returns and exchanges, customers are responsible for all shipping fees. For returns, this includes the cost of shipping the item back to us. For exchanges, this includes shipping fees both ways. Please contact hello@shalommenorah.com for more information or to arrange for shipping and additional payment details if you desire an exchange.